Understanding the Erie Insurance Network Outage
On Sunday, June 8th, Erie Insurance experienced a company-wide network outage. The company has assured its customers that all available resources are being utilized to assess the impact and resolve the issue as quickly as possible. As your trusted insurance partner, we want to reassure you that we are here to support you through this temporary disruption.
How We’re Supporting You
During times of uncertainty, maintaining open lines of communication is crucial. We encourage you to reach out to us with any questions or concerns you may have. Whether you need assistance with obtaining a quote, filing a claim, or reviewing your policy, our team is ready and available to provide the support you need.
Staying Informed
We are in constant communication with Erie Insurance and will keep you updated with any new information regarding the network outage. Our goal is to ensure you are well-informed and confident in the steps being taken to resolve the situation.
Documenting Your Needs
To ensure that no detail is overlooked, we are documenting all customer interactions in our management system. This approach allows us to address your needs effectively, even amidst the disruption. Your satisfaction and security remain our top priorities.
Frequently Asked Questions
Q: What if my payment is due during the outage?
A: Erie Insurance cannot accept credit card payments at this time. Electronic Funds Transfer (EFT) payments will not be withdrawn from customer accounts during the outage. Further guidance will be shared from Erie Insurance once the network outage is resolved.
Q: Can I still submit a claim during this time?
A: Yes, please call our office! We can assist you. Erie Claims employees are working on existing and new claims to the best of their ability during the outage.
Your Peace of Mind is Our Priority
Your protection is our mission, and that doesn’t change when technology faces a hiccup. We appreciate your patience and understanding during this time. Please do not hesitate to call us with any concerns. Our dedicated team is here to assist you, and we are committed to ensuring your experience remains as seamless as possible despite the current challenges.
For more information or assistance, please reach out to our agency. We look forward to continuing to serve you with the highest level of care and dedication.
